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January 10, 2011 Leave a comment
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January 9, 2011 4 Comments
This weekend several national championships cyclo-cross were organized. We looked at Belgium’s cyclocross championship held in Antwerp. This national championship almost equals a world championship as Belgium has delivered the best athletes within this sport for decades.
What’s even more interesting, a few years ago a Belgian rider – Sven Nys – started dominating the sport by introducing a disruptive innovation that made competition irrelevant. Sounds like a story that relates to the concept of the Blue Ocean (BOS) as developed by authors W. Chan Kim and Renee Mauborgne. Let’s dig a little deeper into the story and try to derive relevant lessons for business practices.
Disruptive innovation: Sven Nys leaps over objects while driving
When talking about innovation, we often think of technical/technological innovations. These are rather important of course but are often incremental by nature. The innovation Sven Nys introduced years ago that disrupted the sport was not a technical one. It was e.g. not about an improved tire or a lighter bike frame – as those technical innovations were incremental and simultaneously available for all competing riders.The true disruption happened when Nys introduced a skill: the ability to leap over objects while riding a bike. Other riders overcame the objects by jumping of the biking, lifting the bike by hand while jumping over the object. Speaks for itself that the manner deployed by Nys was faster. This often allowed him to make competition irrelevant during races. Nys created a Blue Ocean. Others were to follow his example soon of course and today one can see many riders leaping while riding. Is the Blue Ocean red again?
Relevance for Business?
We believe this case shows that innovation doesn’t have to come from technology – as you often read in the literature and cases, especially in the areas of BMI (Business Model Innovation). Additionally, the case clearly shows that you should never stop looking for new innovative practices or tools – since others will follow and might even excel the original innovator. Today there might be another rider who can leap over higher objects than Nys can.
Nuance: notes on Sven Nys
The above story is oversimplified. Sven Nys is a phenomenon, he’s way more than “the one able to jump over the obstacles”. During his career he also expanded into mountain biking and is quite good at it. To get an overview of his impressive career, have a look at the Wikipedia page.
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January 8, 2011 Leave a comment
The rise of CRM software – “ready-to-send” quote generation
Don’t get us wrong: CRM is great to keep track of the marketing and sales process. The end of such a process ideally is a sale. In order to reach that, one needs to send out an offer and a quotation. With the rise of CRM Software this task has been automated to the fullest. CRM tools often integrate a functionality to generate a “ready-to-send” quote.
The “issue” with those documents is that they are often very hard to understand and do not show the relationship that was built during the entire process.The real innovation: not in software but in behavior?
It’s not about the technology nor the software but about the way you use it. We’d prefer to use the CRM as to manage the long sales process. However, we would not recommend to deploy the quote generation functionality.
Instead we suggest to make it personal: add details and information from the sales process. Things that remind them about the relationship you have built during the past weeks, months. You could already do this easily by e.g. integrating a meeting date and place into your proposition.
Make it easy to understand for human beings
Make sure there is no confusion about the content in your offer. Auto generated quotes tend to be very hard to understand. Additionally, make use of strong copy as you’re still trying to convince someone to favor your offering. If you’re good at “sales talk” but not a writer, don’t hesitate to collaborate with a copy writer to help you write the proposal.
Specs for which we believe the above “theory” applies.